Delivery Information

Please be aware that ALL KPink jute bags take 20 WORKING DAYS to dispatch. All KPink jute bags are hand drawn and painted with many hours spent on each to get all the details just right for you. I'm very fussy about the details on all the bags I create so none are sent out until I am happy with them. At busy times such as Christmas there are NO dispatch times on orders due the amount of orders I recieve. Deadline dates for these busy times are always advertised well in advance.

All KPink sublimated items such as mugs, memory mounts etc take 12 WORKING DAYS to dispatch. At busy times such as Christmas there are no dispatch times on orders due to the amount I recieve. All deadlines will be advertised in plenty of time.

All items are sent with a tracking number to avoid any loss of parcels. Please be aware that postage addresses will NOT be changed once we've recieved your order so if you need to dispatch it to a different address please do so when placing you order.

All items are sent 2nd class recorded via Royal Mail which once dispatched take an estimated 3-5 working days to arrive. If you are not at the address when Royal Mail attempt delivery a card will be left for you to collect from your local depot. Please be aware Royal Mail keep all parcels for 18 calender days before returning them to myself. If an item is not collected in that time and a redelivery is needed there will be a charge for delivery as the parcel has already been sent once by myself. All returned parcels have to be completely repackaged due to Royal Mail marking each side of the parcel.

At busy times for Royal Mail or adverse weather conditions some parcel can take up to 10 working days to arrive. This is out of our control as once the parcel leaves us it becomes the property of Royal Mail. In these rare cases, once the 10 working days has passed and your parcel still hasn't arrived Royal Mail will issue it as lost and we can send a new order.

MATERNITY NOTICE

On 17th July 2018 we welcomed a beautiful Baby Girl into our lives and named her Alice. I will return to processing orders from 5th September 2018 but please allow for the FULL DISPATCH TIME of your item. All dispatch times are stated in the description of each item, in an image of every item, on my website front page my social media aswell as my Terms and Conditions and delivery information. I am unable to return full time just yet so my working hours are limited, I am also taking some time to get to know my little lady at home.

This years CHRISTMAS DEADLINE will be 2nd DECEMBER 2018. Any orders placed AFTER this date will NOT be procesed until 2019. By agreeing to our Terms and Conditions when you order you are agreeing to these timescales. Please do not order if your item is needed before the dispatch time as I can not guarantee to get it to you. Thank You for your patience at this important time for us.

The deadline date is advertised in EVERY listing on the website TWICE, once in the decription and once in the images. It's also on the front of the website, in my delivery information and my Terms and Conditions. As well as this it will be advertised throughout the year on all my social media. Please be aware that when you place an order you have to agree to the Terms and Conditions to process the order, by doing so you are agreeing to these timescales and deadlines. Please do NOT place your order hoping to receive it early as this will not be possible.

Thank you for your patience and understanding at such an important and exciting time for KPink and we look forward to sharing our journey with you all.

Kind Regards

Kelly Pink xx

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