Delivery Information

Please be aware that ALL KPink jute bags take 20 WORKING DAYS to dispatch. All KPink jute bags are hand drawn and painted with many hours spent on each to get all the details just right for you. I'm very fussy about the details on all the bags I create so none are sent out until I am happy with them. At busy times such as Christmas there are NO dispatch times on orders due the amount of orders I recieve. Deadline dates for these busy times are always advertised well in advance.

All KPink sublimated items such as mugs, memory mounts etc take 12 WORKING DAYS to dispatch. At busy times such as Christmas there are no dispatch times on orders due to the amount I recieve. All deadlines will be advertised in plenty of time.

All items are sent with a tracking number to avoid any loss of parcels. Please be aware that postage addresses will NOT be changed once we've recieved your order so if you need to dispatch it to a different address please do so when placing you order.

All items are sent 2nd class recorded via Royal Mail which once dispatched take an estimated 3-5 working days to arrive. If you are not at the address when Royal Mail attempt delivery a card will be left for you to collect from your local depot. Please be aware Royal Mail keep all parcels for 18 calender days before returning them to myself. If an item is not collected in that time and a redelivery is needed there will be a charge for delivery as the parcel has already been sent once by myself. All returned parcels have to be completely repackaged due to Royal Mail marking each side of the parcel.

At busy times for Royal Mail or adverse weather conditions some parcel can take up to 10 working days to arrive. This is out of our control as once the parcel leaves us it becomes the property of Royal Mail. In these rare cases, once the 10 working days has passed and your parcel still hasn't arrived Royal Mail will issue it as lost and we can send a new order.

KPink is having a Baby!!

2018 is bringing a new addition to our KPink family, we're expecting our first Baby. This will mean we need to put a definite deadline into place to allow me the time to get all orders dispatched before Baby KP arrives. It should also allow me a little time before and after labour to rest and recover. Please be aware that this is our first baby and everything is brand new to us, we don't want to miss a second so it's vital at times that you please bare with me answering all my admin. It's been a rough start with morning sickness and we have no idea what ahead of us so please allow me 24-48 hours to reply to all admin.

Any orders placed AFTER 16TH JUNE 2018 will NOT be processed till I return to work on 5th September 2018. I understand this is a long time to wait for items but my health and new Baby must come first at this time. As soon as I  return to work I will process all orders in the order I received them and I'll also be giving regular updates on all my social media as to how we are doing. If for any reason these dates need to change (we all hope for a straight forward pregnancy but have no idea whats ahead) I will contact everyone and also give updates on my social media.

For any orders regarding specific dates please contact me BEFORE you order, specifically Wedding orders. Summer is our busiest time for Wedding orders but the deadline can NOT be increased.

The deadline date is advertised in EVERY listing on the website TWICE, once in the decription and once in the images. It's also on the front of the website, in my delivery information and my Terms and Conditions. As well as this it will be advertised throughout the year on all my social media. Please be aware that when you place an order you have to agree to the Terms and Conditions to process the order, by doing so you are agreeing to these timescales and deadlines. Please do NOT place your order hoping to receive it early as this will not be possible.

Thank you for your patience and understanding at such an important and exciting time for KPink and we look forward to sharing our journey with you all.

Kind Regards

Kelly Pink xx

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